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Q Does your products shrink after washing?
A Like all 100% Cotton Textile Products, there will be minimal shrinkage after washing.
Q Should I call to make sure you have item in stock?
A Availability information is on the selected item page of our website. Furthermore, our system does not allow the customer to purchose the item which is not in the stock.
Q What information will I receive regarding my order?
A Order confirmation and shipment information will be sent to you via e-mail.
Q When will my credit card be charged for my order?
A Your credit card will be charged only after the order has been shipped out.
Q Can I attach a message to my order?
A Yes, there is a message box for the recipient prior to order completion.
Q Is it possible to send my order to another address other than the billing address?
A Yes, you can provide a different shipping and billing address.
Q How much do you charge for shipping?
A Please refer to our shipping policies for detail shipping options.
Q Do you apply sales tax?
A Sales tax of 7% will only apply to shipments within Florida.
Q Do you ship to PO, APO, and FPO boxes?
A Yes, shipment options to PO, APO and FPO Boxes are available.
Q Do you ship International?
A Yes, please contact our customer service for detailed information.
Q Is it safe to use my credit card?
A Your credit card information is safe under our Secure Socket Layer (SSL).
Q When will my order be shipped?
A All orders placed before 4 pm EST will be shipped the same business day.
Q When will my order be delivered?
A Please review our UPS time table for your area.
Q Can I exchange my bathrobe?
A Yes, please refer to our Exchange Policy.
Q Can I return my bathrobe?
A Yes, please refer to our Return Policy.
Q Do you have a store where I can purchase your products?
A Currently we only sell our products online which all orders are shipped from our Florida warehouse through online purchases.
Q I am a wholesaler/dropshipper, can I market your products.?
A Yes, please refer to our wholesale program and dropship program for terms and conditions.
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Customer Service
